These Terms of Service ("Terms") form a binding agreement between NorthShield ("NorthShield", "we", "us", or "our") and the entity or person accessing or using our websites, customer panel, APIs, documentation, and protection services ("you" or "Customer").

If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, you may not use the Services.

NorthShield provides DDoS mitigation, traffic filtering, remote protection, game protection, on-premise software, network connectivity, and related professional services as described in an order form, statement of work, pricing page, or other written agreement ("Order").

Service features, capacity, PoP availability, protocols, and supported configurations may change over time. We may add, modify, suspend, or discontinue features with reasonable notice where practicable, or immediately where required for security, abuse prevention, legal compliance, or network integrity.

You are responsible for all activity under your accounts and for maintaining accurate registration information. You must protect credentials, API keys, and access tokens and notify us promptly of suspected compromise.

You may not use the Services to violate law, infringe rights, distribute malware, send unsolicited traffic, operate illegal services, attack third parties, circumvent filtering, probe our infrastructure without authorization, or interfere with other customers or the network.

We may investigate suspected abuse and suspend or terminate access immediately if we reasonably believe your use threatens the Services, other customers, our network, or applicable law.

You are solely responsible for:

• The accuracy of routing announcements, prefixes, domains, ports, and policy configuration you provide.
• Ensuring you have authority to announce, tunnel, or protect the IP addresses, ASNs, domains, and services you onboard.
• Maintaining your origin infrastructure, applications, operating systems, and upstream providers.
• Backing up data and maintaining business continuity outside the scope expressly agreed in writing.
• Compliance with telecommunications, privacy, export, sanctions, and industry regulations applicable to your business and traffic.
• Providing timely notice of material changes to your traffic profile, capacity needs, or compliance status.

DDoS attacks and abusive traffic are adversarial and evolving. You acknowledge that no mitigation platform can guarantee prevention of all outages, packet loss, latency increases, false positives, or service interruptions.

NorthShield does not warrant that attacks will always be fully blocked, that clean traffic will always be delivered without degradation, or that any specific volumetric, protocol, or application-layer attack will be mitigated within a particular timeframe unless expressly stated in a signed Order or SLA addendum.

Filtering decisions, including drops, challenges, rate limits, or blackholing, are made using automated and operational judgment to protect the broader network and other customers.

Fees are due according to your Order, pricing plan, or invoice. Unless otherwise stated, fees are non-refundable, exclusive of taxes, and payable in advance or on the billing cycle specified at purchase.

We may change published pricing for new purchases. For existing subscriptions, price changes apply at renewal unless your Order states otherwise.

Late or failed payment may result in suspension, reduced capacity, withdrawal of announcements, or termination after notice where required. You remain responsible for fees accrued before suspension or termination and for any costs caused by your non-payment.

Any trial, beta, preview, or complimentary feature is provided without warranty, may be withdrawn at any time, and is excluded from any SLA or support commitment unless expressly agreed in writing.

NorthShield and its licensors retain all rights in the Services, software, documentation, trademarks, network designs, filtering logic, dashboards, and related materials.

You receive only the limited right to use the Services during the applicable term according to these Terms and your Order. You may not reverse engineer, copy, resell, sublicense, or create derivative works except as permitted by law or express written consent.

Feedback you provide may be used by us without restriction or compensation.

Each party may receive confidential information from the other. The receiving party will protect such information using reasonable care and use it only to perform under these Terms.

Confidentiality obligations do not apply to information that is public, independently developed, rightfully received without restriction, or required to be disclosed by law, provided reasonable notice is given where legally permitted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." NORTHSHIELD DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that the Services will meet your requirements, that attack traffic will remain below any threshold, or that third-party networks, transit providers, or your own equipment will perform as expected.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORTHSHIELD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO NORTHSHIELD FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

These limitations apply regardless of the theory of liability and even if any remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless NorthShield and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your traffic, content, applications, configurations, or services protected through NorthShield.
• Your breach of these Terms or applicable law.
• Disputes regarding IP rights, routing authority, end-user data, or regulatory compliance attributable to you.
• Claims by your users, upstream providers, or third parties connected to your use of the Services.

We may suspend or terminate the Services immediately if you breach these Terms, fail to pay, create a security risk, announce unauthorized prefixes, generate abusive traffic, or if continued service would harm the network or other customers.

You may terminate according to your Order. Termination does not relieve you of payment obligations accrued before termination.

Upon termination, your right to use the Services ends. We may delete account data after a reasonable retention period, except where retention is required for security, billing, or legal purposes.

NorthShield is not liable for delay or failure caused by events beyond our reasonable control, including upstream provider failures, cable cuts, power outages, Internet-wide routing issues, exceptionally large or novel attacks, government actions, labor disputes, or failures of third-party hardware or software not under our direct control.

These Terms are governed by the laws of the jurisdiction designated in your Order, or if none is designated, the laws applicable to NorthShield's principal place of business, without regard to conflict-of-law rules.

Except where prohibited, disputes will be resolved through binding arbitration or competent courts in that jurisdiction. You waive any right to participate in a class action against NorthShield to the fullest extent permitted by law.

We may modify these Terms by posting an updated version on our website or notifying account holders. Changes become effective on the stated effective date. Continued use after that date constitutes acceptance. If you object to material changes, you must stop using the Services and may terminate according to your Order.

These Terms, together with any Order, SLA, data processing terms, and policies referenced herein, constitute the entire agreement regarding the Services and supersede prior discussions.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction.